TERMS AND CONDITIONS
These terms and conditions set out the full and complete service agreement (the “Agreement”) between you (the “Customer”) and Jimmy Can (“Cleaner”) for the provision of cleaning services.
It is important to completely understand the following terms as by using Jimmy Cans services constitutes the full acceptance of these Terms and Conditions.
Contractor
Business Name: Jimmy Can (455 8919 2591)
Contact Number: 0452 654 669 / 0452 6 JIMMY
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Address: Sunshine Coast 4564 QLD Australia.
Email Address: admin@jimmycan.com.au
1. Definitions
In this Agreement:
(a) Contractor (“Jimmy Can”) means the provider of cleaning services; and
(b) Client means the party who places an order for cleaning services.
2. Supply of Cleaning Services
(a) Jimmy Can provides both domestic (residential) and commercial cleaning services (“the service”), the location of services is specified by the customer (the “premises”)
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(b) Services may occur on a regular basis or as a one time only service rendered.
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(c) The service provided will be done so in consultation between the customer and a Jimmy Can representative. The Cleaning Services will also include any other cleaning tasks which the Parties may agree on after the signing of this Agreement.
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(d) Jimmy Can will provide one or more cleaners (the “Cleaner”) to attend the Premises to provide the Service at a time and a date mutually agreed between Jimmy Can and the Customer (the “Service Time”)
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(e) The Client will ensure that Jimmy Can is given access to the Location during this time and is able to enter and exit the Location.
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(f) Jimmy Can will provide the Cleaning Services
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(i) With reasonable care and skill;
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(ii) In accordance with cleaning industry standards; and
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(iii) In compliance with statutory and regulatory requirements affecting the provision of Cleaning Services.
3. Duration and Termination
(a) Upon termination of the cleaning services, the Client must pay for all Cleaning Services provided by Jimmy Can and any expenses reasonably incurred by Jimmy Can in connection with their provision of Cleaning Services up to the date of termination.
(b) Upon termination of the cleaning services, if a deposit has been made by the Client, this will also be forfeited if the termination occurs within one working day before the Cleaning Services are provided.
(c) Upon termination of the cleaning services, the Client must pay for all amounts falling due for payment after the date of termination from commitments Jimmy Can has reasonably and necessarily incurred from the provision of Cleaning Services prior to the date of termination.
4. Payment for Cleaning Services
Jimmy Can regular cleaning and other service clients are paid for by recurring payments, which must be paid for prior to or on the day of the clean.
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(a) Calculation of Payment
Jimmy Can will charge the Client a fee agreed upon prior to commencement for the provision of Cleaning Services and any additional expenses reasonably incurred by Jimmy Can in connection with the provision of Cleaning Services.
(ii) Alternatively, the parties may also agree that Jimmy Can can provide a quote or estimate for the total sum of the Cleaning Services to the Client. This quote or estimate may be subject to increases in the total sum amount, as reasonably necessary, to cover any changes in the nature or amount of work or any reasonably incurred expenses associated with the provision of Cleaning Services.
(iii) The stated fee is exclusive of any GST and other applicable duties or rates as may be required by law. Any GST, duties or rates required by law will be charged to the Client in addition to the payment.
(b) Method of Payment
The Client will be invoiced upon the completion of the Cleaning Services, and payment will be due immediately upon completion of cleaning services. Payment for Cleaning Services is made in two ways, either:
(i) On a regular basis, upon the completion of Cleaning Services over that period.
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(ii) In a number of staged payments, often involving the payment of a deposit before Cleaning Services are provided; and the payment of the remaining amount upon the completion of Cleaning Services or in a number of fixed payments paid at regular periods.
The method of payment for the Cleaning Services will be indicated on the invoice or quote form provided to the Client by Jimmy Can.
(c) Failure to Pay
If the Client fails to make payment within 5 days, Jimmy Can will provide the Client with notice of the outstanding amount and may do either of the following if the amount remains outstanding after the Client’s receipt of the notice:
(i) Charge the Client interest (at an interest rate of 10%) on any outstanding amounts if those outstanding amounts remain unpaid for more than 5 days. Interest will accrue daily from the date of your clean until the outstanding amount is paid in full; or
(ii) Jimmy Can may suspend performing the remaining Cleaning Services until the Client makes payment.
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5. Cancellation Policy
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At Jimmy Can, we pride ourselves on the high level of communication and variety of platforms we provide. Allowing our bookings to to remain clear and consistent for reference and peace of mind.
(a) Booking Confirmations
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All bookings are confirmed by email 72 hours prior to your booking, and an sms confirmation 30 hours before your booking.
We require 48 hours notice to cancel or reschedule your services.
(b) Cancellation notifications
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Cancellations need to be communicated clearly by phone or sms to 0452 654 669 for our scheduling team to take care of as our cleaning staff do not have access to make changes to their booking schedule. Our office team will then make appropriate arrangements directly with the cleaner.
(c) Cancellation Fee
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Cancellation fees apply to any confirmed bookings that require a reschedule or time change within less than 24 hours of your service.
Without notice we do not have adequate time to rearrange our cleaners schedule. This cancellation fee is equal to 50% of the amount of your agreed cleaning time and is used to compensate staff for their loss of income.
(d) Lock outs
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If we arrive for a scheduled booking but are not able to gain access to the property i.e if you forget to leave out a key for us or if no one is home as arranged, we will attempt to contact you for an alternative access point. We will allow up to 20 minutes (to be deducted from cleaning time) to wait for new instruction or for someone to come home.
(i) Lock out fee
If we are not able to get in contact with you within 20 minutes or access is not possible, a call out fee is to be paid before next booking can be confirmed.
Lock out fee equates to two (2) hours of cleaning and is applied to compensate staff for their travel expenses and loss of income.
To prevent these fees it is recommended you keep in touch with our office and on top of your upcoming bookings. We also recommend allocating a key for your cleaner.
Jimmy Can staff will only attend your property in our clearly marked Jimmy Can uniform to provide you with peace of mind.
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We are always happy to accomodate you with a reschedule appointment, subject to availability.
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6. Assignment and Subcontracting
(a) Jimmy Can will not voluntarily, or by operation of law, assign or otherwise transfer its obligations under this contract without the prior written consent of the Client.
(b) If written consent is given by the Client and the cleaning services are subcontracted to another party, Jimmy Can and the subcontracted party will both be responsible for the performance of the cleaning services and must adhere to Jimmy Cans obligations under this contract.
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7. Privacy Policy
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(a) The Customer acknowledges that any information provided by the Customer may be used by Jimmy Can for the purpose of providing the service. Jimmy Can agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law).
(b) The Customer agrees to Jimmy Can communicating with them electronically and/or via other means in order to provide the service or for reasons related to the provision of the service.
(c) Jimmy Can will take all reasonable precautions to protect personal information provided by the Customer from loss, misuse, unauthorised access or disclosure, alteration or destruction.
(d) Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. Cookies obtained from this website may be used to serve relevant ads to website visitors through third-party services such as Google Adwords. These ads may appear on this website or other websites you visit.
8. Liability and indemnity
8.1. Limitation on Jimmy Cans liability to Client
(a) Jimmy Cans liability to compensate the Client for any loss or damage (in the case of loss or damage other than death or personal injury) is limited to a reasonable amount, having regard to such factors as whether the damage was due to a negligent act or omission by Jimmy Can
(b) Jimmy Cans liability for death or personal injury is also subject to the limitations set out in clause 6.2 below.
8.2. Limitation and exclusion of liability for personal injury and death
(a) Jimmy Can will compensate Client for any loss or damage Client may suffer if I fail to carry out duties imposed on Jimmy Can by law (including if Jimmy Can cause death or personal injury to Client or those who could be reasonably foreseen as being subject to the Cleaning Services, by Jimmy Can’s negligence).
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(b) Clause 6.2(a) applies unless that failure is attributable to:
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(i) Client’s own fault;
(ii) a third party unconnected with the provision of Cleaning Services under this contract; or
(iii) events which I could not have foreseen or forestalled even if I had taken all reasonable care.
9. Waiver
The waiver by either party of a breach, default, delay or omission of any of the provisions of this Agreement by the other party will not be construed as a waiver of any subsequent breach of the same or other provisions.
10. Jurisdiction
This Agreement will be construed in accordance with and governed by the laws of Queensland. Each party submits to the non-exclusive jurisdiction of the courts of Queensland there in connection with matters concerning this Agreement.
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11. Satisfaction Guarantee
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If you are not satisfied with any aspect of your clean, contact your cleaner first. If you are not satisfied with the outcome, then contact our office by phoning 0452 654 669.
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12. Returns and Refunds
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Jimmy Can do not offer refunds. In the unfortunate event that a client is not happy with by a service carried out by a Jimmy Can Contractor, the issue must be raised with us within 24 hours of completion of the service. Once we establish the claim is reality based, we will rectify the issues at no extra cost to the client within 48 hours.
Conditions are as follows:
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(a) Our cleaners must be given the opportunity to fix the problem
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(b) If the cleaner cannot finalise these items within 30 minutes we presume there was not enough time allocated for the clean. Contact must be made to resolve the issue.
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13. Promotions
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From time to time, we may offer promotional discounts on our cleaning services. These promotions are subject to the following terms and conditions
13. (a) Loyalty Discount
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(a) The promotion is only valid for customers who book three cleaning appointments with a minimum spend of $130 per appointment.
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(b) The discount will only be applied to the fourth cleaning appointment.
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(c) To redeem the promotion, customers must use the promo code LOYALTY15 at checkout.
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(d) The discount cannot be used in conjunction with any other promotion or offer.
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(e) The promotion is subject to availability and may be withdrawn at any time without notice.
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(f) We reserve the right to amend or cancel the promotion at any time.
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By using the promo code LOYALTY15, you agree to these terms and conditions.
13. (b) Early Payment Discount
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(a) Discount Applicability
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6 MONTH PRE-PAYMENT PROMOTION
15% off for weekly cleaning services
10% off for fortnightly cleaning services
5% off for monthly cleaning services
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12 MONTH PRE-PAYMENT PROMOTION
20% off for weekly cleaning services
15% off for fortnightly cleaning services
10% off for monthly cleaning services
(b) Promotion Period
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Valid for new bookings made between June 19, 2023, and June 30, 2023.
(c) Number of Services Available
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6 MONTH PRE-PAYMENT PROMOTION
Services to be booked between July 1st, 2023, and December 15th, 2023:
Weekly Cleans: 24 services
Fortnightly Cleans: 12 services
Monthly Cleans: 6 services
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12 MONTH PRE-PAYMENT PROMOTION
Services to be booked between July 1st, 2023, and June 30, 2024:
Weekly Cleans: 52 services
Fortnightly Cleans: 26 services
Monthly Cleans: 12 services
(d) Prepayment Requirement
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Discount applies only to cleans booked and paid for 6 and 12 months in advance.
(e) Payment Deadline
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Full advance payment must be made at the time of booking and received by Jimmy Can Clean no later than the close of business on June 30th to avail of the discount.
(f) Exclusions
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Discount does not apply to any additional services or products.
(g) Non-Combination
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This promotion cannot be combined with any other offers or discounts.
(h) Validity of Discounted Rate
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The discounted rate is valid for the duration of the 6-month prepaid period.
(i) Modification and Termination
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Jimmy Can Clean reserves the right to modify or terminate this promotion at any time without prior notice.
(j) In the Event of Staff Sick Day
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(i) We will make every effort to arrange a replacement cleaner on the day of a staff sick day
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(ii) If a replacement cleaner is unavailable, we will work with the client to reschedule the service at the earliest convenience
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(iii) If rescheduling on the same day is not possible, we will aim to reschedule within 7 days to minimise inconvenience
(k) Cancellation by Client:
(i) Minimum 24 hours' notice is required for cancellations
(ii) Cancellation fees may apply for cancellations made within the notice period (refer to our standard Terms and Conditions).
(iii) Cancellation fees will be discussed and agreed upon on a case-by-case basis, considering the specific circumstances.
(l) Discount Information:
(i) Discounts mentioned are applicable per clean
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(ii) 6-month period: July 1st, 2023, until December 15th, 2023
12-month period: July 1st 2023, until June 30 2023 (Excluding all Public Holidays)
(iii) Public Holidays excluded from the service schedule. No bookings can be made on any Public Holiday
(iv) Minimum service duration: 2 hours.
(v) Bookings must be recurring on a weekly, fortnightly, or monthly basis
(vi) Unperformed cleans for the 6 Monthly Discount by December 15th 2023 & the 12 Monthly Discount by June 30th 2024 will be waived unless otherwise discussed
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(vii) No refunds for changes of mind or cancellations once booking is confirmed and payment is received