Question 1

Do I need to be home?

Accepted Answer

No, you do not need to be home for our Sunshine Coast cleaners to perform their services.

In fact, most of our clients prefer to provide us with access to their homes through a key or a secure entry code. This allows our cleaners to complete their tasks efficiently without requiring your presence.

If you have specific instructions or areas that need particular attention, please communicate these to us in advance. You can leave a note for the cleaner or contact our office directly. Our team is committed to ensuring your home is cleaned to your satisfaction, whether you are present or not.

For any additional questions or to discuss access arrangements, please feel free to reach out to us. Your convenience and satisfaction are our top priorities.

Question 2

How do I make payment?

Accepted Answer

We have plenty of payment options. We prefer bank transfer to; 
 JIMMY CAN
 BSB 062 692
 ACC 4388 4738

Question 3

What if I would like something different done from time to time?

Accepted Answer

If you would like something different done during a cleaning session, please let us know in advance. Our Sunshine Coast cleaners are flexible and can accommodate your specific needs and preferences. You can communicate any special requests directly to your cleaner or contact our office to update your instructions.

We recommend providing these requests at least 24 hours before your scheduled cleaning to ensure we can adjust our plans accordingly. Whether it's a seasonal deep clean, organising a specific area, or addressing a unique cleaning task, we are here to help.

Your satisfaction is our priority, and we strive to tailor our services to meet your needs. Please don't hesitate to reach out with any special requests or changes to your regular cleaning routine.

Question 4

I think my cleaner left early, what do I do? What is the reason?

Accepted Answer

Our Sunshine Coast cleaners sometimes complete their tasks more quickly than anticipated due to their familiarity with your home and increased efficiency from regular weekly cleans. When a cleaner finishes early, it often means they have mastered the cleaning routine or did not find any additional tasks needing attention during that visit.

To ensure we can make the most of any extra time, our cleaners are instructed to offer additional services, such as tidying up cutlery drawers or organising the cupboard under the kitchen sink. We recommend communicating with us or your cleaner about any specific tasks you would like completed "if time permits." We can note these preferences in your file so that our team can refer to them if they finish earlier than anticipated.

For any concerns or specific requests, please contact us. Your satisfaction is our priority.

Question 5

Do I need to supply and equipment or material?

Accepted Answer

Absolutely not, we consider ourselves a full service cleaner. We arrive ready to roll with Commercial Grade Equipment , Fresh cloths to avoid cross contamination and Eco Friendly Cleaning products. We do supply stronger chemicals for the tougher more stubborn stains. 
Please let us know if you have a preference.

Question 6

What if I am not happy with my cleaning or cleaner?

Accepted Answer

If you are not happy that is ok. We understand these things happen!
 We encourage you to let us know as soon as you can so we can either come back to fix, repair or do better at the next clean.

Question 7

Will my cleaner arrive at the time I have requested?

Accepted Answer

We would love to say we are on time every day, but that can be very difficult to promise. 
Please allow some time either side as some cleans can run well over due to unforeseen circumstances.
On the other hand, we can at times be super early. We won't come in if we are too early and you're not ready. 
We're aware it takes time to clean before the cleaner!

Question 8

Do I need to do anything before the cleaners arrive?

Accepted Answer

We understand its nice to walk out and come home to a freshly cleaned  home. But often we find those who clean for the cleaner get much more  satisfaction knowing everywhere is clean. For example, putting chairs on  tables, clearing dirty dishes, moving toys off the floor, removing your  bedsheets if you want fresh sheets, starting a washing load, leaving  the dishwasher clean so it can be emptied and stacked.

Question 9

How many cleaners will you send?

Accepted Answer

The number of cleaners we send depends on the size and specific requirements of the job. For standard residential cleanings, we typically send one to two cleaners. For larger properties or more extensive cleaning tasks, we may send a team of cleaners to ensure the job is completed efficiently and thoroughly.
Please note that due to the nature of the cleaning industry and potential sick days, we may need to make last-minute adjustments. This is a transient industry, and while we strive to maintain consistency, there may be occasions when sending more or fewer cleaners than initially planned cannot be accommodated.
If you have any specific needs or preferences regarding the number of cleaners, please let us know when booking your service. We are committed to providing a customized cleaning experience that meets your expectations.
For more details or to discuss your specific requirements, feel free to contact us.

Question 10

Are your cleaners insured and background checked?

Accepted Answer

Yes, all of our cleaners are required to submit a Police Check upon application as well as their Public Liability Certificates for our peace of mind. This ensures that all our cleaners are thoroughly vetted and fully insured.

Question 11

How do I provide feedback or report an issue with the cleaning?

Accepted Answer

You can provide feedback or report any issues by contacting our office directly. We value your feedback and will address any concerns promptly.